How We Protect Your Account and Information
Your privacy is the foundation of trust at isb19. We keep your account credentials, payment details and personal information secure through encryption and strict access controls. When you...
Our Privacy Framework and Jurisdiction
isb19 operates where local law permits and processes your information in line with applicable regulations for Pakistan-supported regions. We collect data necessary for account verification, payment processing, and game access—including your name, contact details, banking information via JazzCash, Easypaisa, SadaPay and Raast, and gameplay activity. This information is used solely to provide our platform, prevent fraud, and comply with anti-money-laundering requirements. We
do not sell your personal data to third parties. Third-party payment processors access only the information needed to complete your transaction. Your data is retained for the duration of your account and a defined period thereafter for compliance and dispute resolution.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Contact Us About Your Privacy
Email Support
Reach our privacy team at [email protected] with questions about how we use your information or requests to access, correct, or delete your data.
Account Settings
Update your personal information, communication preferences, and data-sharing settings directly within your isb19 account dashboard.
Data Access Requests
Request a copy of your stored personal data or ask about third parties we share information with by contacting our support team.
How We Earn Your Privacy Confidence
Encryption Standard
All data transmitted between your device and isb19 uses industry-standard TLS encryption, keeping account credentials and payment details secure during...
Payment Processor Oversight
We vet JazzCash, Easypaisa, SadaPay and Raast integrations to ensure they meet security requirements before your transaction data flows through...
No Third-Party Sale
We do not sell your personal information to advertisers, data brokers, or marketing networks. Revenue comes from game play, not...
Fraud Prevention
We analyze account patterns and deposit activity to detect and prevent fraudulent access, money laundering, and account takeover attempts in...
Retention Limits
Personal data is deleted or anonymised after account closure, except where local law requires longer retention for compliance or dispute...
Access Transparency
Your data is accessed only by isb19 staff, payment partners, and legal authorities when required by law. We log all...
Privacy Policy Across Our Platform
| Live Casino Tables | Live dealer sessions do not record your camera or microphone. Only gameplay actions and account balances are logged. |
|---|---|
| Slot and Sportsbook Lobbies | Game history is stored to calculate payouts and detect bonus abuse. You can view your full history in account statements. |
| JazzCash and Easypaisa Deposits | Transaction references are kept to reconcile deposits and handle disputes. Your mobile number is verified once and not shared with game studios. |
| SadaPay and Raast Withdrawals | Withdrawal requests are verified through linked accounts. Payout data is retained for six months for reconciliation. |
| Account Closure | Closing your account removes access immediately. Personal data is flagged for deletion per our retention schedule unless you request expedited removal. |
| Cookie and Tracking | We use session cookies to keep you logged in and remember your lobby preferences. Analytics cookies track which games are used most, not individual play. |
| Device and Location | We store your device ID and IP address for login verification. Location is detected for compliance with regional restrictions where applicable. |
What Defines isb19's Privacy Approach
Single Sign-On
Log in once with your email and password. No additional accounts or third-party logins required, reducing data exposure across multiple platforms.
Local Payment Partners
We integrate JazzCash, Easypaisa, SadaPay and Raast directly so your banking credentials stay between you and your payment provider, not shared with us.
Account Verification
Identity verification is one-time only. Your name, CNIC and date of birth are collected at signup and not requested again unless you change account details.
Mobile App Privacy
Our app requests only location and notifications permissions. We do not request camera, microphone, or contacts access for any gaming feature.
Support Chat Logs
Conversations with our support team are stored to resolve disputes and improve service. You can request deletion of chat records after resolution.
Opt-Out Marketing
Your email and SMS are used for account updates and promotions only if you opt in. Unsubscribe anytime from the account settings menu.